Every message is read by a person, not a bot.
Use this form for anything about an order, a product, the rewards programme, or a rights question. Picking the right request type gets it to the right place faster than a plain email does.
The store is a prototype and is not trading, so there are no live orders yet. Questions about the prints, the framing, licensing or a partnership are exactly what this is for.
Please enter the details of your request. We aim to answer every message within one business day, Monday to Friday. Anything sent after 5pm ET on Friday or over the weekend is answered on Monday. Public holidays push that out, particularly around Christmas and New Year.
Tell us what your request is about.
If you are asking about an existing order, put the number here. It is in your confirmation email and starts with FR.
This form cannot take file attachments. If your request is about damage, a defect or a wrong item, email the photographs to framatics.us@gmail.com with your order number in the subject line. One photo of the problem and one of the outer packaging as it arrived is what we need.
We use what you send here only to answer you. The Privacy Policy explains how support messages are handled and how long they are kept.
